How To Reboot Your Wireless Gateway

Rebooting (or restarting) your wireless gateway, modem or router is good for the equipment’s health and for your in-home WiFi performance because it allows your equipment to update its software and optimizes your connection and speed, all while retaining your saved settings. This is similar to how rebooting your computer, laptop, smartphone or tablet is essential for maintaining performance as well.

In addition to being helpful for maintenance and performance, you should reboot your equipment:

  1. If you’ve received an XFINITY Internet upgrade. Rebooting will allow your equipment to run your upgraded service.
  2. If you’re experiencing trouble with your XFINITY Internet connection. Rebooting is one of the easiest ways to resolve connection issues.

You can try one of two simple techniques to reboot your wireless gateway, modem or router: a manual restart or a remote restart.

Note: If you have an XFINITY Voice modem or wireless gateway with a backup battery, you may do so online with a modem restart.

Manually Restarting Your Wireless Gateway, Modem or Router

A manual restart will temporarily shut down your wireless gateway, modem or router in order to restore its functionality. Any saved settings will be retained during this process. To perform a manual restart:

  1. Shut down the device you are using to connect to the Internet (e.g., a computer, laptop, smartphone, tablet, etc.)
  2. Unplug your wireless gateway, modem or router from the electrical outlet and leave it unplugged for at least 10 seconds.
  3. Plug it back into the electrical outlet and wait 30 seconds.
  4. Turn your computer (or other device) back on.

Remotely Restarting Your Wireless Gateway

If you have an XFINITY wireless gateway, rather than unplugging and plugging it back in to reboot, you can restart your wireless gateway remotely using the XFINITY My Account app. Again, any saved settings will be retained during this process.

  1. Download the app from Apple iTunes or Google Play; you can also search your mobile device’s app store for “XFINITY My Account”.
  2. Sign in using your XFINITY username and tap Internet at the bottom of the home screen.
  3. Tap Restart device on the XFINITY Internet screen and tap it again to initiate the restart process for your wireless gateway.
  4. You will see a message confirming that a restart signal was sent to your wireless gateway. You also have the ability to indicate whether or not the restart resolved your connection issue.
  5. Choosing Yes displays a message to conclude the restart flow; tap Done to exit. Choosing No displays a page providing you with additional resources; tap one of the options listed or tap Done to exit.