Best Time To to Upgrade Your Wireless Network Equipment

Get the most from your wireless home network by upgrading your equipment and updating firmware.

Overview

Because outdated equipment and firmware can slow down what would otherwise be a fast connection, you’ll want to make sure your network setup is always up-to-date to get the most out of your XFINITY Internet service.

Like computers and mobile devices, new WiFi equipment models are released regularly. While you don’t need to immediately update your equipment to keep your home network running, you could be missing out on improved services if you continue to use older models. As a result, be sure to check MyDeviceInfo to find out if your equipment (wireless gateway or modem) is compatible with your Internet speed. After referencing MyDeviceInfo for approved retail devices, visit xfinity.com/learn/offersfor up-to-date information on the speeds and other offers available in your area.

Firmware

Firmware is a program or set of instructions that controls hardware like a router or modem. Manufacturers periodically update their firmware. Depending on the WiFi equipment that you have, you may want to check the Internet for firmware updates to make sure you’re still getting the best performance out of your equipment.
Using a Wireless Gateway
One advantage to leasing a wireless gateway from XFINITY is that we regularly update our firmware automatically, so you don’t have to check for new updates. To learn about the different wireless gateways offered by XFINITY, read about feature comparisons for wireless gateways.

Using a Modem and Router

If you don’t have a wireless gateway from XFINITY, you’ll need to periodically check for updates. Generally, you can check for these updates through your router’s administration site. For specific instructions, please see your router’s user guide.

Note: Most routers support the following types of wireless connection: Wireless-G, which is older, and Wireless-N, which is newer and works better with the higher speed tiers offered by XFINITY. For these higher speeds, you’ll want to make sure you have a router with a Wireless-N connection and at least a 2×2 antenna configuration.

Tips To Optimize Your Internet Speed

Learn about some key ways to understand your current XFINITY Internet speed and how to improve it.

General Speed Tips

Your XFINITY Internet equipment (wireless gateway, modem or router) and connected devices (computer, laptop, smartphone, tablet, etc.) can all affect the Internet speed you experience.

  • The first step to optimizing your Internet speed is to know what your current download and upload speeds are when you’re connected to your in-home network. You can do this by taking XFINITY’s Speed Test; the results will be best when connected via Ethernet.
  • Next, you can check what speed plan is on your XFINITY account using My Account.
  • Then, confirm that your Internet equipment (wireless gateway, modem or router) is compatible with your speed by visiting MyDeviceInfo.
  • Once you’ve determined that your equipment is a good match for your speed plan, make sure your computer or laptop’s hardware and software are able to support your speed. For more details, see our XFINITY Internet Minimum System Recommendations.

WiFi Speed Tips

In addition to your equipment’s compatibility with your Internet speed and connected devices’ capability to support that speed, be sure to set up your equipment and devices for success to get the most out of your wireless Internet connection. You’ll want to do the following:

  • Make sure you’ve positioned your wireless gateway or router in the most ideal location within your home.
  • Be in close proximity to your wireless gateway or router when connecting to WiFi.
  • Verify you’re connected to the right WiFi network, which is your private, in-home network.
  • Confirm when it makes sense to connect wirelessly or use a wired connection, as some activities can be done quicker via Ethernet (e.g., online gaming and video streaming).
  • Use newer generation devices (e.g., late model smartphones and tablets) when connecting over WiFi, as older devices will not be able to achieve the fastest-possible speeds.

How To View and Change Your WiFi Password

Forgot your WiFi password or looking to change it? No problem!

We understand that sometimes it can be hard to remember your WiFi password and network name so we made it easy to view and change it. You can:

  • View and Change Your WiFi Information with XFINITY xFi
  • View and Change Your WiFi Information Online with My Account
  • View and Change Your WiFi Information in the XFINITY My Account App
  • View Your WiFi Information on X1
  • View Your WiFi Information for Your XFINITY Wireless Gateway
  • Find Your WiFi Information on an Approved Modem and/or Router
  • Additional Resources

View and Change Your WiFi Information with XFINITY xFi

  1. Visit www.xfinity.com/myxFi or open the XFINITY xFi app and sign in with your XFINITY username and password. (For information on how to download the app to your mobile device, visit https://www.xfinity.com/apps.)
  2. Your WiFi name and password are displayed at the top of the Overview section.
  3. Select Edit WiFi to change your WiFi name and/or password.
  4. Select Apply Changes.
  5. After changing your WiFi name or password, you must connect all of your WiFi-enabled devices. For each device:
    • Access the WiFi settings.
    • Turn WiFi on.
    • Select the network name.
    • Enter the password
    • Choose OK, Join, or Connect.

Note: To access XFINITY xFi, you must be an XFINITY Internet customer with an xFi Gateway. For additional information, please see this XFINITY xFi overview.

View and Change Your WiFi Information Online with My Account

  1. Visit www.xfinity.com/myaccount and sign in with your XFINITY username and password.
  2. Select Manage Internet in the Services section of the Overview Page (you may have to scroll down to see the Internet tile under the Services section).
  3. Select Edit next to WiFi credentials. Here, you will see WiFi network name and password displayed.
  4. You can change your WiFi name and/or password by selecting Edit, entering something new and selecting Save.
  5. After changing your WiFi name or password, you must connect all of your WiFi-enabled devices. For each device:
    • Access the WiFi settings.
    • Turn WiFi on.
    • Select the network name.
    • Enter the password
    • Choose OK, Join, or Connect.

Note: This online tool supports all current XFINITY Wireless Gateway models.

View and Change Your WiFi Information in the XFINITY My Account App

  1. Open the XFINITY My Account app and log in with your XFINITY username, email address or mobile phone number and password. (For information on how to download the app to your mobile device, visit https://www.xfinity.com/apps.)
  2. Tap Internet at the bottom of the home screen.
  3. Tap the Device/Network name for which you wish to view or change the password.
  4. Tap Change WiFi Settings. Here, you will see WiFi network name and password displayed. You can change the name and password by tapping in each text box and entering something new.
  5. After changing your WiFi name or password, you must connect all of your WiFi-enabled devices. For each device:
    • Access the WiFi settings.
    • Turn WiFi on.
    • Select the network name.
    • Enter the password
    • Choose OK, Join, or Connect.

You can also text message your WiFi network information to yourself or a family member.

  1. Open the XFINITY My Account app and log in with your XFINITY username and password. (For information on how to download the app to your mobile device, visit https://www.xfinity.com/apps.)
  2. Tap Internet at the bottom of the home screen.
  3. Tap the Device/Network name for which you wish to share your WiFi information.
  4. Tap Show WiFi settings.
  5. Tap Share.

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View Your WiFi Information on X1

To view your wireless information via the X1 TV Box, you can press the Microphone button on your X1 Voice Remote and say “What’s my WiFi password?”.

You can also navigate to the XFINITY xFi app using your X1 remote:

  1. Press the xfinity button on your remote control and select the Apps icon.
  2. Scroll down to the XFINITY row and then select the XFINITY xFi app.
  3. Additionally, you can navigate to the People and Devices sections to view all the connected devices in your home and pause WiFi access for a specific device or group of devices.

If you do not have access to xFi, you can:

  1. Press the xfinity button on your remote.
  2. Scroll to the right in the menu provided and select the gear icon.
  3. Scroll down in the menu on the next screen and select Help.
  4. Scroll to the right and select the WiFi tile located under the Troubleshooting section.
  5. Your WiFi network name(s) and password will be displayed.

View Your WiFi Information for Your XFINITY Wireless Gateway

Your XFINITY Wireless Gateway comes with a default WiFi network name (sometimes called an SSID) and password (sometimes called a network key) that provides secure access to your in-home WiFi network. Most wireless gateway models require you to personalize your WiFi name and password during activation; however, if you did not personalize your WiFi network name and password, you can retrieve your default WiFi information on the side or bottom panel of your wireless gateway:
Find Your WiFi Information on an Approved Modem and/or Router

If you don’t have an XFINITY Wireless Gateway but use an approved modem and/or router with your XFINITY Internet service, you can retrieve your WiFi network name and password by consulting your equipment manufacturer’s user manual. Visit MyDeviceInfo and click on the link specific to your equipment to see more product/technical support information.