How To View and Change Your WiFi Password

Forgot your WiFi password or looking to change it? No problem!

We understand that sometimes it can be hard to remember your WiFi password and network name so we made it easy to view and change it. You can:

  • View and Change Your WiFi Information with XFINITY xFi
  • View and Change Your WiFi Information Online with My Account
  • View and Change Your WiFi Information in the XFINITY My Account App
  • View Your WiFi Information on X1
  • View Your WiFi Information for Your XFINITY Wireless Gateway
  • Find Your WiFi Information on an Approved Modem and/or Router
  • Additional Resources

View and Change Your WiFi Information with XFINITY xFi

  1. Visit www.xfinity.com/myxFi or open the XFINITY xFi app and sign in with your XFINITY username and password. (For information on how to download the app to your mobile device, visit https://www.xfinity.com/apps.)
  2. Your WiFi name and password are displayed at the top of the Overview section.
  3. Select Edit WiFi to change your WiFi name and/or password.
  4. Select Apply Changes.
  5. After changing your WiFi name or password, you must connect all of your WiFi-enabled devices. For each device:
    • Access the WiFi settings.
    • Turn WiFi on.
    • Select the network name.
    • Enter the password
    • Choose OK, Join, or Connect.

Note: To access XFINITY xFi, you must be an XFINITY Internet customer with an xFi Gateway. For additional information, please see this XFINITY xFi overview.

View and Change Your WiFi Information Online with My Account

  1. Visit www.xfinity.com/myaccount and sign in with your XFINITY username and password.
  2. Select Manage Internet in the Services section of the Overview Page (you may have to scroll down to see the Internet tile under the Services section).
  3. Select Edit next to WiFi credentials. Here, you will see WiFi network name and password displayed.
  4. You can change your WiFi name and/or password by selecting Edit, entering something new and selecting Save.
  5. After changing your WiFi name or password, you must connect all of your WiFi-enabled devices. For each device:
    • Access the WiFi settings.
    • Turn WiFi on.
    • Select the network name.
    • Enter the password
    • Choose OK, Join, or Connect.

Note: This online tool supports all current XFINITY Wireless Gateway models.

View and Change Your WiFi Information in the XFINITY My Account App

  1. Open the XFINITY My Account app and log in with your XFINITY username, email address or mobile phone number and password. (For information on how to download the app to your mobile device, visit https://www.xfinity.com/apps.)
  2. Tap Internet at the bottom of the home screen.
  3. Tap the Device/Network name for which you wish to view or change the password.
  4. Tap Change WiFi Settings. Here, you will see WiFi network name and password displayed. You can change the name and password by tapping in each text box and entering something new.
  5. After changing your WiFi name or password, you must connect all of your WiFi-enabled devices. For each device:
    • Access the WiFi settings.
    • Turn WiFi on.
    • Select the network name.
    • Enter the password
    • Choose OK, Join, or Connect.

You can also text message your WiFi network information to yourself or a family member.

  1. Open the XFINITY My Account app and log in with your XFINITY username and password. (For information on how to download the app to your mobile device, visit https://www.xfinity.com/apps.)
  2. Tap Internet at the bottom of the home screen.
  3. Tap the Device/Network name for which you wish to share your WiFi information.
  4. Tap Show WiFi settings.
  5. Tap Share.

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View Your WiFi Information on X1

To view your wireless information via the X1 TV Box, you can press the Microphone button on your X1 Voice Remote and say “What’s my WiFi password?”.

You can also navigate to the XFINITY xFi app using your X1 remote:

  1. Press the xfinity button on your remote control and select the Apps icon.
  2. Scroll down to the XFINITY row and then select the XFINITY xFi app.
  3. Additionally, you can navigate to the People and Devices sections to view all the connected devices in your home and pause WiFi access for a specific device or group of devices.

If you do not have access to xFi, you can:

  1. Press the xfinity button on your remote.
  2. Scroll to the right in the menu provided and select the gear icon.
  3. Scroll down in the menu on the next screen and select Help.
  4. Scroll to the right and select the WiFi tile located under the Troubleshooting section.
  5. Your WiFi network name(s) and password will be displayed.

View Your WiFi Information for Your XFINITY Wireless Gateway

Your XFINITY Wireless Gateway comes with a default WiFi network name (sometimes called an SSID) and password (sometimes called a network key) that provides secure access to your in-home WiFi network. Most wireless gateway models require you to personalize your WiFi name and password during activation; however, if you did not personalize your WiFi network name and password, you can retrieve your default WiFi information on the side or bottom panel of your wireless gateway:
Find Your WiFi Information on an Approved Modem and/or Router

If you don’t have an XFINITY Wireless Gateway but use an approved modem and/or router with your XFINITY Internet service, you can retrieve your WiFi network name and password by consulting your equipment manufacturer’s user manual. Visit MyDeviceInfo and click on the link specific to your equipment to see more product/technical support information.