Having an issue with your XFINITY Internet service? Read this article to learn how you can use the XFINITY My Account app on your mobile device to troubleshoot or request a call back from a Comcast agent for further assistance.
Device Self-Help Information and Troubleshooting Guides
Common Problems & Solutions
Data Usage Meter (Select Markets)
After selecting Restart Device, you will see this screen: “We’re checking your connections… Just a moment.”
Your signal strength will display.
If the signal strength is poor the following screen will display with options to Learn More, Test WiFi Signal Strength or Restart Device. Tapping on Learn More will display WiFi performance improvement tips.
If your signal strength is great you will be presented with the option to restart your device.
Once we’ve sent a signal to your device, you will see this screen: “We’ve sent a signal to restart your device. Please wait 5 minutes. Did restarting your modem fix your internet?” Tap Yes or No.
Selecting Yes will display an on-screen message stating: “Glad to hear it all worked out!” with a green confirmation check-mark:
Selecting No will display the following on-screen options: View related FAQs, Request a Callback or Tweet @ComcastCares.