Manage and Remove Registered XFINITY WiFi Devices

As an XFINITY Internet subscriber, you have access to XFINITY WiFi hotspots nationwide so you can stay connected on-the-go at no additional charge. You can register up to 20 devices on your account to access XFINITY WiFi hotspots, but that number may vary based on your tier of service.

To remove or rename the devices with access to WiFi hotspots, visit https://customer.xfinity.com/#/settings/security/hotspot-devices and sign in to your account.

For instructions on how to manage devices through our WiFi portal. Learn more about registered XFINITY WiFi devices management.

Note: Only primary users or a secondary user with bill pay privileges can manage registered devices.

How to Remove or Rename Registered Devices

To remove or rename a device registered to access XFINITY WiFi hotspots, sign in to My Account and click the Settings tab. From the Settings page, click Internet on the left panel, and then click Edit next to Manage devices for hotspot access.

Click Rename to edit your device name.

Click Remove to remove your device from the list of registered devices and make room for another. A confirmation message will appear.

To register a device for access, just sign in to the xfinitywifi network on your device. If it’s your first time accessing an XFINITY WiFi hotspot on the device, you’ll be asked to sign in to your XFINITY account.

How to Connect a Wireless Printer

Connecting a wireless printer to WiFi offers the convenience of printing from any connected device in your home network. This article explains how to connect your wireless printer to your wireless network. Before you start, make sure you know your WiFi network name and password. For instructions on how to locate your WiFi credentials, check out how to find or change your WiFi password.

Connect Your Wireless Printer

  1. Access your printer’s control panel.
  2. Select the Setup option, which typically appears as a wrench icon.
  3. Select the Network menu.
  4. Printers often have a Wireless Setup Wizard that lists the WiFi networks in your area. Select your WiFi Network Name(also called an SSID). If your wireless network is not listed, scroll to the bottom of the list and enter your WiFi Network Name and Password.
  5. If the connection is unsuccessful, try printing a wireless network test report to troubleshoot the issue.

Additional Tips

Many printers are not WiFi-capable, so please refer to your printer’s user guide if you are unsure of its features.

When setting up a WiFi-capable printer for your home network, you may need help opening or unblocking certain ports on your wireless gateway. See Port Forwarding on the XFINITY Wireless Gateway and Port Triggering on the XFINITY Wireless Gatewayfor more information.

For additional tips on connecting and staying connected to your in-home WiFi network, check out Troubleshoot Your XFINITY Internet Connection.

Specific equipment instructions may vary based on the manufacturer. For more detailed instructions, please refer to your wireless printer’s user manual.

Use Router to Connect Additional Computers

Do you know you can connect multiple computers to your XFINITY Internet IP address wirelessly through your router? It’s easy.

How do I Set up Additional Computers (Wireless Clients) in my Network?

Chances are, there’s more than one computer or laptop in your household. With your wireless home network, it’s easy to connect all of them to the Internet and each other. We’ll show you how.

While steps for individual computers and routers will differ, here is a general set of instructions that can get you started.

  1. Open the wireless software that manages your Internet or network connections. This can often be found in your System Preferences or Control Panel. The wireless software will scan for all available networks in your area.
  2. Look for your network – the one you created and named – and select it.
  3. If you password-protected your network, enter your password or network key when prompted.
  4. Click Connect. Your computer should now be connected.

Are you a Wireless Gateway 1 (model numbers TG852G, TG862G, SMCD3DNV, TC8305C) or Wireless Gateway 2 (model number DPC3939) user? See Set Up Your Wireless Gateway and Connect Your Wireless Network for more information.

How to Help Your Guests Get On WiFi at Your Home

You can give your guests WiFi access in two easy ways:

Share your private in-home WiFi network name and password.

Utilize your XFINITY WiFi Home Hotspot.

Share Your WiFi Information

When your family wants to access the Internet via WiFi, the XFINITY My Account app allows you to share your WiFi network name and password via text message. Click to download for Apple devices or to download for Android devices.

If you already have the app installed on your mobile device, open it and sign in with your XFINITY username and password. Then, simply navigate to the Internet screen, tap Show WiFi settings and select Share.

For step-by-step instructions on how to connect different kinds of devices to your home network, check out Connect Your Devices to Your In-Home WiFi Network.

Connect to XFINITY WiFi

Guests can connect to the Internet using the XFINITY WiFi hotspot network that broadcasts from most XFINITY wireless gateways. By setting up your guests with this access, you won’t need to share your private WiFi network name and password. To verify that you have the XFINITY WiFi Home Hotspot feature enabled on your wireless gateway, visit My Account.

To connect to the XFINITY WiFi hotspot network, your guests can simply select the WiFi network labeled xfinitywifi on their devices and open a web browser to get started. If additional help is required, check out these connection guides.

Troubleshoot Your Internet Connection

Having an issue with your XFINITY Internet service? Read this article to learn how you can use the XFINITY My Account app on your mobile device to troubleshoot or request a call back from a Comcast agent for further assistance.

Device Self-Help Information and Troubleshooting Guides

You can access self-help information and troubleshooting guides for other XFINITY services as well. The XFINITY My Account app can be used to troubleshoot XFINITY TV issues or to troubleshoot XFINITY Voice issues.

Troubleshooting Steps

  1. You will be asked to identify the problem.
  2. After selecting the item to troubleshoot, the app will run diagnostics. The app will initiate account-, service- and device-level checks.
  3. Based on the check, it will present options to correct whatever issues are occurring.
  4. You can reset modems, fix entitlement issues, be alerted when outages are resolved and more.
  5. The app will ask if the problem has been fixed.
  6. If the problem has not been fixed, please see the Troubleshooting – Request Assistance section for more options.

Common Problems & Solutions

Tapping Common Problems & Solutions will also allow you to see FAQs related to XFINITY Internet service.

Data Usage Meter (Select Markets)

Your data usage summary appears under the image(s) of your device(s) on the XFINITY Internet screen. Tap the arrow in line with a device to view its individual screen.

Tap anywhere on the displayed data usage summary to view your Data Usage History.

Here’s an example of the Data Usage History screen:

Here’s an example of the Data Usage History screen with overages and charges:

Restart Device

Tap Restart Device to restart your modem.

After selecting Restart Device, you will see this screen: “We’re checking your connections… Just a moment.”

Your signal strength will display.

If the signal strength is poor the following screen will display with options to Learn More, Test WiFi Signal Strength or Restart Device. Tapping on Learn More will display WiFi performance improvement tips.

If your signal strength is great you will be presented with the option to restart your device.

Once we’ve sent a signal to your device, you will see this screen: “We’ve sent a signal to restart your device. Please wait 5 minutes. Did restarting your modem fix your internet?” Tap Yes or No.

Selecting Yes will display an on-screen message stating: “Glad to hear it all worked out!” with a green confirmation check-mark:

Selecting No will display the following on-screen options: View related FAQs, Request a Callback or Tweet @ComcastCares.

Admin Tool to Secure Your Wireless Network

Protect your wireless home network from unwanted outside users, viruses and other threats.If you are an XFINITY xFi user, please refer to the xFi section.

Overview

If you leave your wireless network unprotected, other people can use your Internet connection, access files on your computers, and even find out private information like passwords and credit card numbers.

What is the Admin Tool used for?
If you have a wireless gateway, you can customize your wireless gateway settings to fit how you use the Internet and your network. Changes you make while using the Admin Tool can only be made when you are on a device that is connected to your wireless gateway.

How can I access the Admin Tool?
From a computer or device connected to the wireless gateway, open an Internet browser and access the Admin Tool at http://10.0.0.1. You can customize settings including:

  • Your WiFi network name (sometimes called an SSID)
  • Your WiFi password (sometimes called a network key)
  • Your network settings, including your firewall and open/closed ports
  • Parental Controls

Logging in to the Admin Tool allows you to view or change your home network settings. Every wireless gateway comes with the same default Admin Tool username and password. Therefore, Comcast recommends changing the Admin Tool password to further secure your home network. Steps to achieve this are outlined below.

  • Default username (case sensitive): admin
  • Default password (case sensitive): password

Note: The username and password that you will use to log in to the Admin Tool is not the same as the WiFi name and password that you use to access your wireless network.

XFINITY xFi
If you have an xFi Gateway, you can access most of your settings and preferences created in the Admin Tool from anywhere with the xFi web portal and mobile app. You do not need to be on a device that is connected to your Wireless Gateway. Once you log in to xFi and adjust your settings and preferences, you’ll be unable to manage certain settings from the Admin Tool. xFi will be your go-to destination for managing your home network settings going forward.

Best Time To to Upgrade Your Wireless Network Equipment

Get the most from your wireless home network by upgrading your equipment and updating firmware.

Overview

Because outdated equipment and firmware can slow down what would otherwise be a fast connection, you’ll want to make sure your network setup is always up-to-date to get the most out of your XFINITY Internet service.

Like computers and mobile devices, new WiFi equipment models are released regularly. While you don’t need to immediately update your equipment to keep your home network running, you could be missing out on improved services if you continue to use older models. As a result, be sure to check MyDeviceInfo to find out if your equipment (wireless gateway or modem) is compatible with your Internet speed. After referencing MyDeviceInfo for approved retail devices, visit xfinity.com/learn/offersfor up-to-date information on the speeds and other offers available in your area.

Firmware

Firmware is a program or set of instructions that controls hardware like a router or modem. Manufacturers periodically update their firmware. Depending on the WiFi equipment that you have, you may want to check the Internet for firmware updates to make sure you’re still getting the best performance out of your equipment.
Using a Wireless Gateway
One advantage to leasing a wireless gateway from XFINITY is that we regularly update our firmware automatically, so you don’t have to check for new updates. To learn about the different wireless gateways offered by XFINITY, read about feature comparisons for wireless gateways.

Using a Modem and Router

If you don’t have a wireless gateway from XFINITY, you’ll need to periodically check for updates. Generally, you can check for these updates through your router’s administration site. For specific instructions, please see your router’s user guide.

Note: Most routers support the following types of wireless connection: Wireless-G, which is older, and Wireless-N, which is newer and works better with the higher speed tiers offered by XFINITY. For these higher speeds, you’ll want to make sure you have a router with a Wireless-N connection and at least a 2×2 antenna configuration.

Tips To Optimize Your Internet Speed

Learn about some key ways to understand your current XFINITY Internet speed and how to improve it.

General Speed Tips

Your XFINITY Internet equipment (wireless gateway, modem or router) and connected devices (computer, laptop, smartphone, tablet, etc.) can all affect the Internet speed you experience.

  • The first step to optimizing your Internet speed is to know what your current download and upload speeds are when you’re connected to your in-home network. You can do this by taking XFINITY’s Speed Test; the results will be best when connected via Ethernet.
  • Next, you can check what speed plan is on your XFINITY account using My Account.
  • Then, confirm that your Internet equipment (wireless gateway, modem or router) is compatible with your speed by visiting MyDeviceInfo.
  • Once you’ve determined that your equipment is a good match for your speed plan, make sure your computer or laptop’s hardware and software are able to support your speed. For more details, see our XFINITY Internet Minimum System Recommendations.

WiFi Speed Tips

In addition to your equipment’s compatibility with your Internet speed and connected devices’ capability to support that speed, be sure to set up your equipment and devices for success to get the most out of your wireless Internet connection. You’ll want to do the following:

  • Make sure you’ve positioned your wireless gateway or router in the most ideal location within your home.
  • Be in close proximity to your wireless gateway or router when connecting to WiFi.
  • Verify you’re connected to the right WiFi network, which is your private, in-home network.
  • Confirm when it makes sense to connect wirelessly or use a wired connection, as some activities can be done quicker via Ethernet (e.g., online gaming and video streaming).
  • Use newer generation devices (e.g., late model smartphones and tablets) when connecting over WiFi, as older devices will not be able to achieve the fastest-possible speeds.

How To View and Change Your WiFi Password

Forgot your WiFi password or looking to change it? No problem!

We understand that sometimes it can be hard to remember your WiFi password and network name so we made it easy to view and change it. You can:

  • View and Change Your WiFi Information with XFINITY xFi
  • View and Change Your WiFi Information Online with My Account
  • View and Change Your WiFi Information in the XFINITY My Account App
  • View Your WiFi Information on X1
  • View Your WiFi Information for Your XFINITY Wireless Gateway
  • Find Your WiFi Information on an Approved Modem and/or Router
  • Additional Resources

View and Change Your WiFi Information with XFINITY xFi

  1. Visit www.xfinity.com/myxFi or open the XFINITY xFi app and sign in with your XFINITY username and password. (For information on how to download the app to your mobile device, visit https://www.xfinity.com/apps.)
  2. Your WiFi name and password are displayed at the top of the Overview section.
  3. Select Edit WiFi to change your WiFi name and/or password.
  4. Select Apply Changes.
  5. After changing your WiFi name or password, you must connect all of your WiFi-enabled devices. For each device:
    • Access the WiFi settings.
    • Turn WiFi on.
    • Select the network name.
    • Enter the password
    • Choose OK, Join, or Connect.

Note: To access XFINITY xFi, you must be an XFINITY Internet customer with an xFi Gateway. For additional information, please see this XFINITY xFi overview.

View and Change Your WiFi Information Online with My Account

  1. Visit www.xfinity.com/myaccount and sign in with your XFINITY username and password.
  2. Select Manage Internet in the Services section of the Overview Page (you may have to scroll down to see the Internet tile under the Services section).
  3. Select Edit next to WiFi credentials. Here, you will see WiFi network name and password displayed.
  4. You can change your WiFi name and/or password by selecting Edit, entering something new and selecting Save.
  5. After changing your WiFi name or password, you must connect all of your WiFi-enabled devices. For each device:
    • Access the WiFi settings.
    • Turn WiFi on.
    • Select the network name.
    • Enter the password
    • Choose OK, Join, or Connect.

Note: This online tool supports all current XFINITY Wireless Gateway models.

View and Change Your WiFi Information in the XFINITY My Account App

  1. Open the XFINITY My Account app and log in with your XFINITY username, email address or mobile phone number and password. (For information on how to download the app to your mobile device, visit https://www.xfinity.com/apps.)
  2. Tap Internet at the bottom of the home screen.
  3. Tap the Device/Network name for which you wish to view or change the password.
  4. Tap Change WiFi Settings. Here, you will see WiFi network name and password displayed. You can change the name and password by tapping in each text box and entering something new.
  5. After changing your WiFi name or password, you must connect all of your WiFi-enabled devices. For each device:
    • Access the WiFi settings.
    • Turn WiFi on.
    • Select the network name.
    • Enter the password
    • Choose OK, Join, or Connect.

You can also text message your WiFi network information to yourself or a family member.

  1. Open the XFINITY My Account app and log in with your XFINITY username and password. (For information on how to download the app to your mobile device, visit https://www.xfinity.com/apps.)
  2. Tap Internet at the bottom of the home screen.
  3. Tap the Device/Network name for which you wish to share your WiFi information.
  4. Tap Show WiFi settings.
  5. Tap Share.

Back to Top

View Your WiFi Information on X1

To view your wireless information via the X1 TV Box, you can press the Microphone button on your X1 Voice Remote and say “What’s my WiFi password?”.

You can also navigate to the XFINITY xFi app using your X1 remote:

  1. Press the xfinity button on your remote control and select the Apps icon.
  2. Scroll down to the XFINITY row and then select the XFINITY xFi app.
  3. Additionally, you can navigate to the People and Devices sections to view all the connected devices in your home and pause WiFi access for a specific device or group of devices.

If you do not have access to xFi, you can:

  1. Press the xfinity button on your remote.
  2. Scroll to the right in the menu provided and select the gear icon.
  3. Scroll down in the menu on the next screen and select Help.
  4. Scroll to the right and select the WiFi tile located under the Troubleshooting section.
  5. Your WiFi network name(s) and password will be displayed.

View Your WiFi Information for Your XFINITY Wireless Gateway

Your XFINITY Wireless Gateway comes with a default WiFi network name (sometimes called an SSID) and password (sometimes called a network key) that provides secure access to your in-home WiFi network. Most wireless gateway models require you to personalize your WiFi name and password during activation; however, if you did not personalize your WiFi network name and password, you can retrieve your default WiFi information on the side or bottom panel of your wireless gateway:
Find Your WiFi Information on an Approved Modem and/or Router

If you don’t have an XFINITY Wireless Gateway but use an approved modem and/or router with your XFINITY Internet service, you can retrieve your WiFi network name and password by consulting your equipment manufacturer’s user manual. Visit MyDeviceInfo and click on the link specific to your equipment to see more product/technical support information.

How To Reboot Your Wireless Gateway

Rebooting (or restarting) your wireless gateway, modem or router is good for the equipment’s health and for your in-home WiFi performance because it allows your equipment to update its software and optimizes your connection and speed, all while retaining your saved settings. This is similar to how rebooting your computer, laptop, smartphone or tablet is essential for maintaining performance as well.

In addition to being helpful for maintenance and performance, you should reboot your equipment:

  1. If you’ve received an XFINITY Internet upgrade. Rebooting will allow your equipment to run your upgraded service.
  2. If you’re experiencing trouble with your XFINITY Internet connection. Rebooting is one of the easiest ways to resolve connection issues.

You can try one of two simple techniques to reboot your wireless gateway, modem or router: a manual restart or a remote restart.

Note: If you have an XFINITY Voice modem or wireless gateway with a backup battery, you may do so online with a modem restart.

Manually Restarting Your Wireless Gateway, Modem or Router

A manual restart will temporarily shut down your wireless gateway, modem or router in order to restore its functionality. Any saved settings will be retained during this process. To perform a manual restart:

  1. Shut down the device you are using to connect to the Internet (e.g., a computer, laptop, smartphone, tablet, etc.)
  2. Unplug your wireless gateway, modem or router from the electrical outlet and leave it unplugged for at least 10 seconds.
  3. Plug it back into the electrical outlet and wait 30 seconds.
  4. Turn your computer (or other device) back on.

Remotely Restarting Your Wireless Gateway

If you have an XFINITY wireless gateway, rather than unplugging and plugging it back in to reboot, you can restart your wireless gateway remotely using the XFINITY My Account app. Again, any saved settings will be retained during this process.

  1. Download the app from Apple iTunes or Google Play; you can also search your mobile device’s app store for “XFINITY My Account”.
  2. Sign in using your XFINITY username and tap Internet at the bottom of the home screen.
  3. Tap Restart device on the XFINITY Internet screen and tap it again to initiate the restart process for your wireless gateway.
  4. You will see a message confirming that a restart signal was sent to your wireless gateway. You also have the ability to indicate whether or not the restart resolved your connection issue.
  5. Choosing Yes displays a message to conclude the restart flow; tap Done to exit. Choosing No displays a page providing you with additional resources; tap one of the options listed or tap Done to exit.